After a flood of customer complaints which have gotten even worse following pandemic-related shutdowns, the Social Security Administration, SSA, is under intense pressure from Congress. Leaders of the House Ways and Means Committee wrote a letter to acting SSA commissioner Kilolo Kijakazi which said, in part, “Many people, some of whom are elderly…have had to wait more than six hours to get help. …People have had to come back multiple days to get service.” Those who called faced a similar situation with much longer than average wait times. “Agency-wide, we are at our lowest staffing level in 25 years, driven by years of insufficient funding,” Social Security spokesperson Nicole Tiggemann said in an email to AARP.
